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Their attentiveness to our requirements and their flexibility in doing business will ensure our continued custom.
Our entire telecom call spend is monitored and run by Trident Communications. Their streamlined billing process is detailed yet simple to follow. As a result of engaging Trident Communications our overall call costs have decreased.
The level of professionalism, dedication and commitment from Trident Communications has been first class. Trident Communications have provided service with enthusiasm and guidance.
We highly recommend their services.
Partner
The common problem we have found is that we receive great service during the initial setup stages... and then we are forgotten about.
Also, when there is any type of issue (no matter how large or small) we must phone a call centre and wait for up to an hour to get any attention.
About 3 years ago we were recommended to Peter Howell at Trident Communications.
Due to the fact that Peter was referred to us, we decided to give him a go. Straight away we could see that Peter’s approach was far superior to any other company we have dealt with in the past. We now have Peter as our “personal telecommunications manager”. If we need to speak to someone we can actually call him on his mobile, or email him personally.
Our phone package is also tailored to our Practice and the way we operate. Peter & Trident Communications regularly review our phone bills to ensure the costs are competitive.
Peter now manages our office phone system & mobile phones and we are extremely happy. We would highly recommend Peter Howell and Trident Communications to anyone who is after a polished, professional company to manage their telecommunication needs.
Regards, Morris & Len
Lou Perta
Partner
The best decision I made this year was to go with Trident Communications. Thank you for you persistence in getting me to change from Bigpond. The mistake I made was thinking you were just another internet provider selling your product. What was unknown to me was the underlying service.
Your Tech support is second to none. They are patient even when the customer's system is at fault. They never assume the customer is at fault until they have exhausted every possible scenario. For that I am grateful, as frustration can result in a blame game.
Owner
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