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 Phone:1300 859 538 Option 1 Customer Service (9am - 6pm Mon - Fri) Option 2 Pay your Bill (24 hours / 7 days) Option 3 Internet Support (9am 9pm Mon Fri, 9am 5pm Sat Sun) Option 4 Land Line and Mobile Fault Reporting (24 hours / 7 days) Key Internet information Dial in Number: 0198 307 078 Inbound Mail Server: pop3.tridentcommunications.com.au Outbound Mail Server: smtp.tridentcommunications.com.au Username: provided on set up sheet Password: provided on set up sheet Primary D.N.S Server: 202.93.109.17 How often will I receive a bill? Fully itemised bills will be issued to you monthly. How can I pay my bill? Online Go to the "pay your bill" option on this website to enter your credit card details for immediate online payment. BPay Contact your participating Bank, Credit Union or Building Society, either by internet or telephone, to make this payment from your cheque, savings or credit card account. When prompted enter the biller code & your Customer Reference (on your bill). BPAY biller code: 707364 National Australia Bank Tel: 13 2665 Commonwealth Bank Tel: 13 2221 Westpac Bank Tel: 13 2032 St George Bank Tel: 13 3030 ANZ Bank Tel: 13 1314 Suncorp Metway Bank Tel: 13 1155 Credit Card Call our Telepay service on 1300 859 538 (24hrs) to pay your bill using Bankcard, MasterCard, Visa, American Express & Diners. We will provide you with a receipt number for your records. Paying in Person Post Office Please present the payment slip from the bottom of your bill at a Post Office where cash, cheque or credit card will be accepted using the barcode. Mail Detach the payment slip from the bottom of the bill & return it together with your cheque made out to Telecommunications Payment Services. They are our outsourced transaction payment processing bureau. Direct Debit Call 1300 859 538 & register for Direct Debit through either your bank account or credit card. Payments will be taken out on the due date for you automatically. You will never have to remember to pay your bill again. To register for Direct Debit you can also download a form and FAX it to us on 1300 859 554. Direct Debit Form Credit Card Authority Form
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